Customer Success Stories
Discover how customers across the globe unify their data, payments, engagement and grow their game with PlayHQ
How Cricket Australia Transformed Community Sport at Scale
With millions of followers, 300,000 annual participants, 3,500 clubs, and 8,000 matches happening every weekend, the infrastructure behind community cricket needed to match the scale of Australia's passion for the game.Their legacy systems couldn't keep up. Technology was buckling under pressure during peak registration periods. The volunteer burden was unsustainable, with complex platforms requiring expert users instead of empowering the thousands of everyday club administrators keeping cricket running.
Cricket Australia needed transformation, not just an upgrade โ built for scale, designed for real people, and proven to handle hundreds of thousands of registrations in concentrated windows.
PlayHQ delivered a unified platform purpose-built for grassroots sport. Self-registration gave every participant their own account. Real-time infrastructure processed 2 million data points every weekend from live scoring. The technology empowered volunteers instead of overwhelming them.
The results: 23% growth in youth participation. 70% increase in girls playing cricket. And 70% of matches now scored live, creating real-time engagement for hundreds of thousands of families.

"Technology and what PlayHQ offers is really the fundamental platform that underpins all of our community cricket,"
Kieran McMillan,
Head of Customer Experience at Cricket Australia
70 Leagues. Six Months. One Platform: Basketball England's Transformation with PlayHQ
Basketball is the second most played sport in England, with 1.5 million people taking to thecourt every month. However for Basketball England, visibility of participants was limited. Siloed data systems, manual processes and limited administrative oversight meant staff spent more time behind spreadsheets than supporting the game.
โ
Basketball England partnered with PlayHQ to deliver a unified competition and membership management platform within a six-month timeline. The results exceeded expectations: 70 local leagues adopted the system in year one, and real-time data has replaced outdated manual reporting. Staff previously tied to administrative tasks can now focus on growing participation and supporting stakeholders in the field.
The HoopsHQ app has become Basketball England's primary connection point with members, with engagement surpassing the official website. This shift has transformed how participants perceive the governing body, moving from a distant governance organisation to an active supporter of their basketball experience. The platform also enables strategic investment decisions by identifying regional growth opportunities through live data insights.
For Basketball England, finding the right partner was essential. PlayHQ delivered best-in-class competition and membership management in a single platform, backed by a collaborative approach that few vendors could match. The partnership has positioned basketball for sustained growth across England.
.svg)
"Very few organisations understand the challenges of a national governing body in the way that PlayHQ do."
Marc Dring,
Head of Digital and Growth at Basketball England